We accept any Kutsu Kutsu item for return or exchange as long as the item purchased is not worn, washed, changed, or damaged in any way.
The exchange or return must be done within 30 days from the date of purchase. Postage in the event of a return is to be borne by the shopper.
The exchange or return must be sent to the following address along with the proof of purchase:
Attention to: KutsuKutsu.com Online Department
Larrie Corporation (M) Sdn Bhd
No. 1, Jalan BS 7/1,
Taman Bukit Serdang, Seksyen 7,
43300 Seri Kembangan,
Selangor Darul Ehsan, Malaysia.
Any return or exchange without the proof of purchase will not be entertained.
Upon returning your purchased item to us, please email us at firstname.lastname@example.org with the following information:
1) Name (as per receipt)
2) Order Number
3) Reason for Return / Preferred Size of Exchange
Kutsu Kutsu has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
A refund will be given to the shopper once our Customer Service Personnel has inspected and accepted the returned item.
Please provide your nominated bank account number and full name as per identity card to facilitate the refund.
Please allow between 5-15 working days for us to process your refund.